Refund policy

Return & Refund Policy

Recorder Outlet is committed to customer satisfaction. If you are not satisfied with your purchase for any reason, you may be eligible to return it within 30 days of the delivery date, subject to the conditions outlined below.

Return Eligibility

  • Returns must be requested within 30 days of the confirmed delivery date.
  • All returns require prior authorization. Contact us before shipping any item back — unauthorized returns cannot be processed.
  • Items returned in original, unopened, and unused condition with all original packaging, accessories, and documentation are eligible for a full refund of the product purchase price.
  • Items that have been opened or used are subject to a 40% deduction from the refund amount to account for diminished resale value.
  • The customer is responsible for all return shipping costs. Original outbound shipping charges are non-refundable.

Non-Returnable Items

  • Items returned more than 30 days after the confirmed delivery date
  • Items damaged due to misuse, accident, unauthorized modification, or neglect
  • Items missing original components, accessories, or documentation

How to Initiate a Return

To request a return authorization, contact us at info@atlasstores.com with your order number and reason for return. We will respond with return instructions. Do not ship any item back without written authorization — such returns will be refused.

Refund Processing

Once a returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5-7 business days.

Warranty

All products sold by Recorder Outlet are covered by a 1-year limited warranty against defects in materials and workmanship under normal use.

What Is Covered

  • Manufacturing defects present at the time of delivery
  • Component failures occurring under normal operating conditions within the warranty period

What Is Not Covered

  • Damage resulting from misuse, accident, unauthorized repair, or modification
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality

Warranty Service

To request warranty service, contact us at info@atlasstores.com with your order number and a description of the issue. We will assess the claim and coordinate a resolution, which may include repair, replacement, or refund at our discretion.

Lifetime Technical Support

Every product purchased from Recorder Outlet includes lifetime technical support. If you have questions about setup, operation, or compatibility at any point after your purchase, our team is available to assist. Contact us at info@atlasstores.com.